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How to avoid problems that you may have with your Computer
Before you call for Warranty support, you may want check the following items
1. Is this a Warranty issue? Your manufacturer’s warranty is limited to HARDWARE only. Typically, most problems you may experience are SOFTWARE related issues. If your problem is not a warranty issue, there will be a charge for service if requested.
2. Software support is usually available through the manufacturer of the Software. Check your software for a phone number.
3. If you are unable to find the phone number, we will be glad to assist you in locating the appropriate number to call. Please e-mail The NICE Computer Company for assistance.
4. Most problems that you may encounter will occur immediately after installing or deleting a new piece of software.
5. If you determine that your PC problem is not a warranty issue, feel free to contact the NICE Computer Company and we will be glad to assist you in pinpointing the exact nature of your problem and how to best resolve the issue.
6. “Illegal Operations” and “lockups” are typically a result of excessive programs running on your computer. You can hit “Ctrl-Alt-Del” all at the same time to see what programs are running. Caution: hitting “Ctrl-Alt-Del” twice will cause your system to reboot and loose any programs that you are working on. It is best if you only have 5 or fewer programs running at startup.
7. Use “Help” under the Start button to remove unneeded programs from starting up at startup. Hint: the only necessary programs that need to be running to make your PC work are Explorer and Systray.
8. Most Customers do not realize that your PC has a built in “help” program that can give you step by step assistance with just about any problem you may have. Get to “Help” by clicking Start, then “Help” in the menu listing. In the “Help” section, you can most quickly find your answer by using the “index” section. This section may also be called “Help and Support”.
9. Avoid installing more than one piece of software a day. Get use to what is on your PC before you try to make changes. Avoid downloading programs from the Internet, as well as all those “100 Free Hours” offers that you get in the mail. When installing new software use the “Add or Remove” feature available in control panel. Deleting Bad, Un-installing Good.
10. When you have a question, it is best to ask for advice before you install something on your Computer. When you are installing, if you come across a question or step that you do not understand, STOP! Cancel your install and seek advice. Many software programs are intrusive or “bossy” and they try to “takeover” your Computer by making changes that are not necessarily good for optimal operation of your PC.
11. Keep your Computer Clean! Dirt, smoke, pet hair, and dust can either slow your performance or actually cause things such as your DVD-DRIVE to stop working. This type of damage is not covered under manufacturer’s warranty. You can purchase an inexpensive CD cleaner or “canned air” to maintain your PC’s performance.
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